Shipping policy
Shipping Policy — Cebo Galerie
Last updated: 2 November 2026
At Cebo Galerie, every artwork is created with passion and prepared with the utmost care to provide a shopping and delivery experience that meets our quality standards.
Our creations are designed in France and may be printed and shipped from different countries depending on their destination. This allows us to use production facilities suited to the markets we serve and to reduce international transportation whenever possible.
This policy explains the preparation, shipping and delivery conditions applicable to orders placed through our online store.
1. Shipping Destinations
Cebo Galerie currently delivers to France, several European countries, the United Kingdom, the United States and Canada.
The exact list of available destinations is determined by the markets and shipping zones activated on our online store.
If a country is not offered during checkout, delivery to that destination is not currently available.
Product availability may vary depending on the destination country. Certain product categories, sizes or collections may only be available in specific markets.
2. Production and Order Preparation
All Cebo Galerie creations are imagined and developed in France.
To ensure consistent production quality and suitable delivery conditions, we work with specialised printing facilities located in different countries.
Depending on the product ordered and its destination, an order may be produced and shipped from a facility located in France, Germany, the United Kingdom, the United States or Canada.
Each artwork is printed or prepared specifically to order, according to the characteristics of the selected product.
The time required to prepare and print the order is included in the estimated delivery times stated below.
3. Estimated Delivery Times
The estimated delivery times include the preparation, printing and transportation of the order to the delivery address.
Our usual estimated delivery times are:
-
Art prints: 5–8 business days
-
Frames, artworks, plexiglass artworks and similar products: 10–15 business days
-
Special products or particular editions: the delivery time will be stated on the product page when it differs from our usual estimates
These timeframes are estimates. They may vary depending on the destination country, the size ordered, the production location, the carrier, periods of high demand or events outside our control.
The delivery information displayed on the product page or during checkout takes precedence over the general estimates presented in this policy.
Business days generally exclude weekends and public holidays observed in the production and destination countries.
4. Shipping Costs
Shipping costs are calculated according to the destination country, the products ordered and the conditions applicable to the relevant market.
The applicable amount is displayed on the website and during checkout before the order is confirmed.
Free shipping may be offered when the order reaches a specified value. The applicable thresholds and conditions may vary depending on the destination country.
The free-shipping threshold applicable to your order is displayed on the local version of the website and during checkout.
Any shipping promotion is subject to the conditions stated at the time of publication.
5. Carriers
Cebo Galerie works with different carriers and logistics providers according to the country of production, the destination and the characteristics of the product.
Orders may be shipped by DHL, DPD, Colissimo, FedEx, USPS, Evri or another carrier suited to the destination and package format.
The choice of carrier depends in particular on:
-
the destination country;
-
the production location;
-
the size and characteristics of the product;
-
the available delivery service.
Cebo Galerie may select an equivalent carrier when necessary to ensure the proper delivery of the order.
6. Delivery Address
Customers are asked to check carefully that the information provided when placing an order is complete and accurate.
This information includes:
-
the recipient’s name;
-
the full address;
-
the postcode or ZIP code;
-
the city;
-
the country;
-
a telephone number when required for delivery.
If you notice an error after confirming your order, please contact us as soon as possible at:
We will do our best to update the address before production or shipping begins, subject to technical and logistical possibilities.
Once an order has entered production or has been shipped, it may no longer be possible to change it.
If delivery fails because of a clearly incorrect or incomplete address provided by the customer, additional reshipping costs may be charged to the extent permitted by applicable law.
7. Signature on Delivery
Depending on the order value, package format or selected carrier, some deliveries may require a signature.
We recommend ensuring that someone is available to receive the package at the address provided.
If no one is available, the carrier may, according to its own terms:
-
make another delivery attempt;
-
offer delivery to a collection point;
-
hold the package at a designated location;
-
ask the recipient to select a new delivery date.
The relevant information is normally available through the shipment tracking service.
8. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.
Depending on the carrier, the tracking link may take some time to become active.
You can use this tracking information to check the progress of your delivery directly on the carrier’s website.
If the tracking information shows that your package has been delivered but you have not received it, please contact us promptly at:
We will carry out the necessary checks and, where appropriate, open an investigation with the carrier.
9. Damaged Packages or Products
We take particular care to protect our artworks during transportation.
When your order arrives, we recommend checking the external condition of the package.
If the package shows visible damage, we recommend, where possible, recording specific reservations with the carrier or refusing the package.
If your artwork arrives damaged, please contact us at:
To help us process your request, please provide:
-
your order number;
-
a photograph of the outside of the package;
-
a photograph of the internal packaging;
-
one or more photographs clearly showing the damaged product.
Where possible, we recommend reporting the damage within 48 hours of delivery.
This period is only a practical recommendation intended to make the claim easier to process. It does not limit the customer’s statutory rights.
After reviewing the situation, Cebo Galerie will offer an appropriate solution in accordance with applicable law.
We will generally prioritise sending a replacement artwork at no additional cost. A refund or another legally available solution may also be offered where the relevant conditions are met.
10. Delivery Delays
Despite the care taken in preparing and shipping orders, certain events may cause delays.
These may include:
-
periods of high demand;
-
an incident affecting the carrier;
-
exceptional weather conditions;
-
logistical disruptions;
-
customs procedures where applicable;
-
an event of force majeure.
If your delivery is significantly delayed, please contact us so that we can check the situation with the production facility or carrier and seek an appropriate solution.
Where applicable law grants customers specific rights in the event of a delivery delay—including the right to request delivery within a reasonable additional period or, where the relevant conditions are met, to cancel the sale and obtain a refund—those rights remain fully applicable.
Nothing in this policy is intended to exclude or limit Cebo Galerie’s statutory responsibilities in relation to delivery.
11. International Shipments, Taxes and Customs Procedures
Depending on the product and destination, an order may be manufactured and shipped directly within the destination country or from another country.
When artworks are manufactured and shipped directly within the destination country, an international import is not normally required for that delivery.
When an order crosses an international border, it may be subject to customs procedures, import taxes, customs duties, brokerage fees or administrative charges imposed by the relevant authorities or carrier.
When these taxes or charges are calculated and collected during checkout, they will be displayed before the order is confirmed.
When import taxes or charges are not collected during checkout, they may, depending on the destination and applicable regulations, become payable before or upon delivery.
The conditions presented to the customer when placing the order will apply.
Cebo Galerie cannot guarantee the absence of customs procedures for every destination, product category or production location.
Delays caused by customs clearance are outside Cebo Galerie’s control and may extend the estimated delivery time.
12. Orders Containing Multiple Products
When an order contains several artworks, the products may be prepared or shipped separately.
This may occur when:
-
the products require different production processes;
-
the artworks are prepared at different facilities;
-
the sizes require different packaging or carriers.
The customer may therefore receive several packages and several tracking numbers.
Unless otherwise stated when the order is placed, no additional shipping charge will apply solely because the order has been divided into multiple shipments.
13. Contact and Customer Support
If you have any questions about the preparation, shipping or tracking of your order, our customer service team is available to assist you.
Cebo Galerie — Sébastien Oliver
852 Avenue Raymond Dugrand
34000 Montpellier
France
Email: cebogalerie@gmail.com
WhatsApp: +33 6 59 78 57 40
Website: www.cebogalerie.com
Average response time: 48 business hours
We will do our best to answer your enquiry as quickly as possible and assist you until your order has been successfully delivered.